Looking for how something works? The Guide covers plugging in, rigs and parts, setlists, Stage and foot controllers. This page is for when something is wrong.
Something broken, something confusing, or an idea? Discord is the quickest way to reach us — and someone else has often hit it already.
Join the ManifesTone DiscordWe're a small shop, so replies come from a human — usually within a couple of days. Telling us your device, iOS version and what you were doing when it went wrong saves a round trip.
Common questions
Do I need an account to use it?
Yes — signing in takes one tap with the TONE3000 account you need anyway, and it's what gives you your monthly rig builds, keeps your saved rigs and carries your subscription to your other devices. The amp, the tuner and importing your own capture files all work before you sign in.
My sign-in code hasn't arrived.
Check your spam folder first. Codes expire after 10 minutes, so if it's been longer, request a fresh one. If two attempts produce nothing, email us and we'll look at the delivery log for your address.
What's a "rig build", and why is it limited?
A rig build is when your tech works out a whole new signal chain for a song — the expensive bit. Adjusting one you already have is much cheaper: the common moves ("scoop the mids", "more reverb", "brighter") happen on your device instantly and are free and unlimited on every plan, including free. Changes big enough to need your tech's judgement go back to the server, and you get a handful of those per rig before it suggests a fresh build instead — which is usually the better answer by that point anyway.
Why do I need a TONE3000 account?
The amp and pedal captures come from TONE3000, made by their community. Your device downloads them on your own account, so the makers get their download credited and each capture's license is respected. It's free to sign up with them.
How does the TONE3000 integration work?
ManifesTone builds rigs from neural captures hosted on TONE3000 — thousands of captures of real amps and pedals, made by their community. When a rig needs an amp, it searches TONE3000 for one that suits the song and your device downloads it on your own TONE3000 account, so the maker gets the download credited. You can open any block in a rig, browse TONE3000's library in place and swap in a different capture; the chain updates and the credits follow it. Every capture shows its license and names its maker, and nothing is copied onto our servers — captures come from TONE3000 to your device. See tone3000.com.
Can I use my own Anthropic API key instead of subscribing?
Yes. Sign in, put your key in Settings, and rig builds run on your own Anthropic account instead of your monthly allowance — no monthly cap from us, with fair-use rate limits instead.
A plan covers three separate things: how many rigs get built for you each month, how many guitars you keep on file, and how many rigs you can save. Your key takes over the first, and from your first build on your own key your saved rig library is uncapped as well — it still syncs across your devices the same way.
Guitars are the exception: those follow your plan, so the free plan keeps one guitar on file whichever key you use, and a subscription is what raises that.
Your key is held in your device's keychain and passed through to Anthropic when you build. We never store, cache or log it.
How do I cancel a subscription?
Subscriptions are billed by Apple, so cancel in iOS Settings → your name → Subscriptions. You keep access until the current period ends. We can't cancel it for you — only Apple can.
How do I delete my account?
Use the delete option in the app's Settings, or email us from your account address and we'll remove your account, saved rigs and usage records. See the privacy policy for what's held and for how long.
A capture sounds wrong, or won't load.
Captures are third-party files and occasionally one is broken or has been withdrawn. Ask your tech for a different amp, and let us know which capture misbehaved so we can handle it more gracefully.
Requesting a refund
Purchases go through Apple, so refunds are handled by Apple rather than by us. Use reportaproblem.apple.com. If something we did caused the problem, email us anyway — we'll happily back up your case.